And that no, not all of the shuttle rides were full. Finally the front desk guy tells us we can get on this one. She asks why we don’t ride her shuttle with her? I tell her because all of the early morning shuttles were reserved. A woman comes down for her shuttle ride around 4:45. The guy at the counter of the hotel is watching me struggle with all of this. At the KC airport you really need two hours. I go ahead and schedule one just in case even though this will mean that we will only have an hour to check in and get through security. I’m looking at Ubers and there is a substantial wait.
Thirty more minutes go by and no phone call. Call the number back and the cabby is late. Noticed my phone had sent a call to my voicemail marked as spam. The cab was supposed to call us when it pulled up at 4am. Alarm went off in the morning and we got ready. The beds were really comfy and so we slept well. But pretty nervous about it as I had never used this particular service before. I was not thrilled, but okay with this compromise. There was another guest checking in along side us who was also pretty upset about the shuttle situation so the girl working the front desk gave us a discount on our nightly rate and then a number for a cab company that you could schedule pickups in advance with. We didn’t want to inconvenience my family to drive us to the airport so early. The only reason we booked this hotel as it was expensive for what you get (and we have relatives that live near the airport) was bc of the shuttle. There were no alerts to this on the website or while I was booking that the shuttle was “first come first serve” or that you should reserve it more than a day in advance if you want an early morning spot. I’ve never had to reserve a shuttle more than 24 hours in advance before. Mind you we needed a shuttle for 4/4:30 in the morning. Upon check in we were informed that there were no more early morning shuttles available. I really wanted to be okay with this hotels treatment of myself and my family but I just can’t in good conscience not warn others about our experience that almost cost us our early morning flight traveling w two small children and a lot of baggage after a 2 1/2 week trip around MO and AR visiting relatives.
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